Deputy Manager – Customer Quality

Duration: 2026-06-04 - 2026-08-13
Monthly Salary: Rs. 0.00 - Rs. 0.00
Job position: Deputy Manager – Customer Quality

Client of CPHR Services

Pune, India
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Job description

Deputy Manager – Customer Quality

Location: Pune
Experience: 10 – 15 Years
Industry: Automotive Sheet Metal Stamping & Welding

About the Role

We are seeking an experienced and customer-focused quality professional to join our team as Deputy Manager – Customer Quality. The role involves managing customer quality requirements, resolving quality concerns, and driving continuous improvement initiatives to enhance customer satisfaction and product quality.

Key Responsibilities

Customer Complaint Management

  • Lead investigation and resolution of customer complaints.
  • Coordinate containment actions and implement effective corrective and preventive actions (CAPA).
  • Monitor complaint trends and drive continuous improvement initiatives.

Customer Relationship Management

  • Act as the primary quality contact for customers.
  • Participate in customer meetings, audits, and quality reviews.
  • Ensure timely communication and effective reporting of quality-related matters.

Problem Solving & Corrective Actions

  • Conduct root cause analysis using 8D, 5 Why, Fishbone, and other problem-solving methodologies.
  • Prepare customer reports and verify the effectiveness of implemented corrective actions.

Customer Performance Management

  • Monitor customer PPM performance, returns, and field failures.
  • Analyze quality trends and work towards improving customer scorecards and ratings.

Product Containment & Escalation Management

  • Coordinate sorting, rework, controlled shipping, escalation management, and safe launch activities.
  • Ensure prompt response to customer concerns and quality issues.

Audit & Compliance Management

  • Support customer audits and ensure compliance with IATF 16949 requirements and customer-specific standards.
  • Maintain readiness for audits and compliance reviews.

Cross-Functional Collaboration

  • Work closely with Production, NPD, Supplier Quality, Process Quality, Tool Room, and Maintenance teams to resolve quality concerns and implement improvements.

Supplier & Field Quality Support

  • Coordinate supplier corrective actions.
  • Analyze field returns and warranty-related issues to identify improvement opportunities.

Data Analysis & Reporting

  • Prepare customer quality reports and performance dashboards.
  • Monitor trends and support continuous improvement projects through data-driven insights.

Quality Systems & Documentation

  • Maintain customer complaint records, 8D reports, controlled shipping documentation, and other quality-related records.

Qualifications

  • Bachelor's Degree in Mechanical Engineering.
  • 10–15 years of experience in the Automotive Sheet Metal Stamping & Welding industry.
  • Strong experience in Customer Quality Management and customer-facing quality activities.

Technical Skills

  • GD&T
  • APQP
  • PPAP
  • PFMEA
  • Control Plan
  • SPC
  • MSA
  • Customer Complaint Handling
  • 8D Methodology
  • CMM & Dimensional Inspection

Behavioral Competencies

  • Customer Relationship Management
  • Leadership & Team Coordination
  • Analytical Thinking
  • Negotiation & Communication Skills
  • Conflict Resolution
  • Decision Making

Key Performance Indicators (KPIs)

  • Zero customer complaints.
  • 100% on-time 8D report submission.
  • Zero major non-conformities during external audits.
  • Customer rejection PPM below 50.

Shain Beg
Senior HR Recruiter | CPHR Services Pvt. Ltd.
📞 8856903902 / 7385666385
📧 shain.cphr@gmail.com

Skill Required

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Job Detail

Location
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Company
Client of CPHR Services
Type
Full time
Positions
246
Quantity to be recruited
0
Seniority
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degree
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Apply Before
13/08/2026